The Pros and Cons of Customized Software VS. Off The Shelf

What do you think is the better option? 

Users want to stay successful and expand their businesses. The way you handle and process data is critical to achieving these goals. This is where software customization enters the picture.

It can be difficult to choose the best program to incorporate into your business. There are literally hundreds of options available, each promising quality, development, and expediency.

So there's no reason to be intimidated by the possibilities. The judgment would be obvious if you take the proper approach.

Step 1: Identify the type of Software that will best suit your business 

The easiest way to start assessing your criteria is to figure out what the company wants and how you can give it an advantage. Innovation should still guide business, not the other way around. Without this forethought, technology will drive the market.  

Use these points to develop a picture: 

1.  Establish the benefits and distinguishing characteristics that set your company apart from the competition.

2.  Interview employees and core partners to see what they think of the applications they use.

3.  Determine which processes to make the most of the variations and how apps can help.

4. Brainstorm ideas about tech applications and invite people who know what they're talking about to express their opinions.

Step 2: Define what is required to move forward

If the needs have been identified in phase one, the development of the flows, procedures, and systems requirements will fall into place. These should be recorded and decided upon.

Here are some questions to guide you in identifying those needs:  

1. Are our procedures consistent and easy to transition from one department to the next?

2. Are you being honest with your clients?

3. Are you running quickly enough to keep up with your competitors?

4. Do you have problems with more than one kind of software?

5. Is it possible to save resources by automating those processes?

Step 3: Researching off-the-shelf software options

Given a clear understanding of what the business requires and desires, it is possible to decide which software, or set of software, should be used to run the company.

Usually, there are two choices to consider:

1. Off-the-shelf pre-built applications 

2. Custom build developmental software

Customized Software In Comparison to Off The Shelf 

Off-the-shelf software applications are pre-configured software that can't be changed much. Microsoft Word, Salesforce, and QuickBooks are examples of such applications. Those systems are guided by a certain reason and prefer to do what they do best. These devices have a lot of features, which is awesome if you use them correctly. Otherwise, they could be overly complex for the true business need.

So here are some Disadvantages & Advantages for Off-the-Shelf Software: 

Disadvantages: 

1. Delay to adapt or adjust in response to changing market needs

2. If the feature request does not support a broader user base, it will be overlooked

3. There may be consumer, purchase, or other costs that make scaling expensive

4. It's possible that you'll have to alter the workflow to accommodate the app

5. Customization costs are higher (proprietary software vendor)

6. It's possible that they'll use vocabulary that's not the same as yours, requiring you to learn a foreign language 

Advantages: 

1. There is no hardware or applications to install while using software-as-a-service (SaaS)

2. It is easier and faster to deploy

3. Many features, often more than you want

4. Support is sometimes included or may be added as part of a maintenance agreement

5. For help, there are user groups and forums

6. Upgrades can be offered for free or at a discounted rate

Custom Software Development: 

Your company's demands are always special, and off-the-shelf apps cannot satisfy them. Custom product architecture makes a lot of sense in this situation.

Custom software developers are always willing to provide you with a rough estimate for a custom build.

So here are some Disadvantages & Advantages for Custom Software Development: 

Disadvantages: 

1. Both demands for updates and new features will be billed

2. High start-up costs

3. Additional expenses can be incurred as a result of hiring new developers

Advantages: 

1. A one-of-a-kind solution with the ability to have a competitive edge

2. Typically, there are no additional fees for unrestricted users and transactions

3. It is possible to make changes easily

4. Complements the company's lingo

5. It's possible to customize it to your own company needs and processes

6. You can begin with the most basic specifications and expand later. It's possible that less is enough

It is a widely held belief that custom work is often more costly than off-the-shelf work. Although this may be true for many customer systems, many business systems, such as SAP, cost millions of dollars to set up and deploy. Customers often use these programs but only use 5% of the features while custom development will provide them with all they need at a fraction of the cost.

The Hybrid Version of Software Solutions

The hybrid approach usually entails customizing an existing piece of software and source code access to meet your specific market requirements. This will be an application that has the majority of the functionality required by the company but needs to be tweaked to satisfy particular requirements.

Through this way, a company would get the best of both worlds: a solution that is fully tailored to their needs but still exploiting existing features.

In terms of tech, the possibilities are endless. It's easy to get overwhelmed and perplexed. However, if the business's requirements are apparent, selecting the appropriate program becomes even simpler and clearer. 

Now that you are able to clearly differentiate the advantages and disadvantages of customized software and off-the-shelf software.  Let us help you create a customized software solution today, contact us!