Servicing others is part of your Empathy - a component of your Social Competence.

While Empathy, in general, is related to your awareness, needs and concerns of others -Servicing Others relates to anticipating, recognizing and meeting customers’ needs.

People who have this competence usually:

Understand customers’ needs by matching them to services or products
Seek ways to increase customers satisfaction and loyalty
Are always available and ready to offer appropriate assistance
Grasp and understand customers perspectives, preferences, needs and wants
Acts as a trusted advisor to a customer, with all honesty - building strong relationships

The purpose of a business is not to make a sale, but to make and keep a customer by providing valuable service.

We'll continue next week.

Cheers!