We talk a lot about adapting to change and how change is an inevitable factor when running a business. One of the biggest changes to ever hit businesses and the world as a whole is the integration of technology which we have to remember has not been around for that long in retrospect. People are still finding new ways to utilize technology at its maximum potential which does not come without its unique demands.
Applications are a great example when considering the changes technology makes in people's lives on a day-to-day basis. A good user experience is the focal point of any application or website which means variety in your product or service has to be a staple. When it comes to customer retention in the digital market, having a platform that is multi-function is a huge bonus. These are known as Super Apps, which essentially act as a hub for companies to interconnect various applications in one spot.
The term “Super App” was originally coined by the founder of Blackberry Mike Lazaridis. Lazaridis saw this as a way to enhance the user experience of applications and it has since become a viable option for many businesses globally.
A Few Reasons Companies Might Use a Super App Include:
Branding: When organizations have a wide variety of products and services that are delivered through one app, their credibility and recognition grow among consumers.
Access to a bigger audience: When using a Super App, the types of offers a business provides can easily be catered to a variety of consumer niches. In contrast to a singular focused application, this provides more of an opportunity to have a diverse audience.
Revenue streams: Thanks to APIs and savvy software engineering, the amount of services a business can offer is seemingly endless in a Super App. In addition, the cost of customer acquisition is next to nothing.
Increased engagement: Super Apps provide touch points and lots of them. This helps the interactive aspect of your application and will increase the duration of user visits.
Low costs: Taking one solution and using it as an umbrella to add more services are going to save companies in the long run. This is because one app is more inexpensive and easy to manage than multiple applications (which would become pits to throw money into and a headache for software developers).
Software innovation and engineering are always centered around the consumer. For brands to make a name for themselves today, they understand application programming and functionality are crucial to creating a great user experience.
How it Works:
So what kind of services would a Super App help a business deliver in one singular application? Financial services are the best place to look if you want a glimpse of Super App technology in action. A financial Super App will let users view account balances, make transactions, make investments, track/manage subscriptions, and much more. All of these functions in a Super App are now in one place as opposed to users having to go to different websites or platforms for different services.
Developing a Super App
Since a system like this is highly complex, there’s a variety of components you’ll want to ensure go into the application:
Service interaction: Since there are numerous channels of service and users bouncing from one to another, their effectiveness and operating speed have to be consistent. What this means for software developers of the Super App is that performance should be high even with spotty internet, screen transition must be seamless, and no errors should impact users from accessing multiple services at a time.
Promote data sharing: Unlike your typical mobile app, the user's data such as delivery address and ID should be easily accessible to them across all in-app services. Additionally, prior actions and sessions should carry over from service to service to have consistent performance.
Exceptional UI/UX: This is a focal point for Super App development. The visual landscape and experience of using the Super App have to be consistent regardless of how many actions it’s performing.
Security: The convenience aspect of having access to multiple services in one spot is great, but it puts Super Apps in a position of major liability since they are now in possession of sensitive information on their users.
This becomes tricky for Super Apps since there is no margin for error in this area. In comparison to traditional mobile applications, this process is far more complicated. However, this merely puts more of an emphasis on security for software developers which means it’s a good starting point to sort out logistics during the planning process.
The Market for Super Apps
The amount of internet users has grown to over 5 billion people and last year around 230 billion mobile apps were downloaded. The demand for technology that enhances the efficiency and experience of using applications is growing with these numbers and boosting revenues for companies making it work.
Think about your day-to-day; there’s likely less than a handful of apps you use regularly. How do these apps help you? How do you think they help others? Would it be easier to have all of them in one application?
Of course, Super Apps aren’t going to put TikTok, Instagram, FaceTime, and your mobile banking apps in one, but you get the idea.
The Takeaway
Super Apps still have a ways to go before they can dominate North American markets. Right now, they are dominating markets, particularly in South America and Asia where the market size for mobile service is still hundreds of billions of dollars. Soon enough, we can expect this technology to enter the western markets, and when that time comes, businesses will be preparing to dominate with it.
Written By Ben Brown
—
ISU Corp is an award-winning software development company, with over 17 years of experience in multiple industries, providing cost-effective custom software development, technology management, and IT outsourcing.
Our unique owners’ mindset reduces development costs and fast-tracks timelines. We help craft the specifications of your project based on your company's needs, to produce the best ROI. Find out why startups, all the way to fortune 500 companies like General Electric, Heinz, and many others have trusted us with their projects. Contact us here.
