OTIP (Ontario Teachers Insurance Plan), a leader in group insurance solutions, needed a secure and seamless way for members and partners to access multiple online portals. As demand grew, so did the need for a streamlined digital experience, one that would improve service delivery, enhance user satisfaction, and reduce administrative overhead.
ISU Corp partnered with OTIP to develop a custom software platform with single sign-on (SSO), robust user management, and secure admin control features. This centralized solution empowered OTIP’s users to access multiple services with one login while giving administrators the flexibility and security they needed to manage user access and content.
About OTIP
OTIP is a trusted provider of insurance products and services for Ontario’s education community. With a strong focus on personalized support and digital innovation, OTIP serves tens of thousands of teachers, education staff, and their families across the province.
Fast Facts:
Founded in 1977
Specializes in group benefits and home & auto insurance
Serves Ontario's education sector
Supports educators through personalized insurance and health plans
The Challenge
OTIP was launching multiple public-facing portals to better serve its members, partners, and internal teams. But managing access across several systems created inefficiencies and potential friction for users.
Their goals were to:
Eliminate multiple logins across different platforms
Enhance user experience and simplify access for clients
Ensure enterprise-grade security and data protection
Give administrators control over content and user permissions
What OTIP Needed:
A secure Single Sign-On (SSO) solution to unify access across platforms
Centralized user management for seamless account control
Administrative tools to customize and manage portal content
A digital experience that supports growth, security, and scalability
The Solution: A Centralized Access & User Management Platform
ISU Corp developed a custom portal access system for OTIP, designed to be intuitive, secure, and scalable. At its core was a Single Sign-On (SSO) feature, allowing users to log in once and gain access to multiple OTIP services without needing to manage separate credentials.
Key Features:
Single Sign-On (SSO): One secure login grants access to all connected OTIP portals
User Management Tools: Centralized services to create, manage, and update user accounts efficiently
Admin Control: Interface for administrators to control portal content and permissions
Secure Authentication: Two-factor authentication and robust login protections to safeguard member data
User Dashboard & Access to Benefits: Members can view benefit details, download documents, and manage their accounts online
The Results
✔ Unified login experience across multiple portals
✔ Increased user satisfaction and self-serve capabilities
✔ Strengthened security with two-factor authentication
✔ Improved administrative control and portal flexibility
✔ Enhanced scalability for future service offerings
Since partnering with ISU Corp in 2014, OTIP has continued to evolve its digital experience, delivering a secure, centralized platform that improves both customer service and internal efficiency.
Why Secure Access Solutions Matter for Insurance Providers
In the insurance industry, delivering secure, user-friendly digital access is no longer optional; it's expected. Members demand the ability to manage their accounts, view documents, and access benefits instantly and securely.
By investing in custom portal access software, OTIP stayed ahead of the curve, delivering a seamless and secure experience that builds trust with its members. Whether you're launching new portals, modernizing legacy systems, or improving customer retention, custom software built for your operations can make the difference.
Need a Secure Portal for Your Clients or Members?
ISU Corp specializes in building secure, user-centric software solutions for the insurance and financial services industry. Whether you need SSO, user management, or portal integrations, we can build a tailored system to support your goals.
Let’s modernize your client experience. Contact ISU Corp to learn how we can help you deliver fast, secure, and scalable digital access.