There are 5 main rules to follow in order to build strong relationships:
Be helpful in every action you take towards everyone that surrounds you - be it in your personal life or business life.
In today's busy world environment it's quite rare to find people who are helpful - their busy schedule has desensitized them from seeing others as human beings. Being helpful shows your humanity and builds relationships.
You not only need to be helpful but also understanding. Listen carefully, be a good listener - speak less and listen more - PAY ATTENTION to what others have to say. One of the deepest of all human hungers is the hunger to be understood.
Take the time to hear and acknowledge other people - you honor people by giving them the time to listen carefully to what they say. When you listen people see you care.
The best Leaders are not the ones who talk the most but rather the ones who listen the most.
Connect with people, family, friends, neighbours, co-workers,customers. whenever possible,be personal, show your face - people prefer to do business with people they get to know personally. Drink coffee with your co-workers, have lunch with your customers.
Connecting with people creates loyalty and builds great relationships.
Having fun while you do great work provides great results and boosts productivity. Most think that work needs to be serious - people are afraid that fun will be perceived as wasting time and being un-productive. Truth is, fun makes people more engaged, makes people collaborate more, lowers stress and gets people excited to deliver great results.
Relationships need to be nurtured - they are never idle - the depth and breadth of your relationship with each of your co-workers and each of your customers matters, it matters a lot. Be awesomely nice without being weak, be friendly but firm, be sincere without being un-friendly.
Good leaders put people and relationships first but demand the highest performance, commitment and spectacular results. The manage to be tender and tough at the same time.
Leave every single person who intersects your path better, happier, and more engaged than you found them.
Take care of people and money will take care of itself. Help people get to their goals, and people will help you get every single one of yours.
Written by John Krumbach,
VP of Finances